How to Shop in our Online Store
We endeavour to make our e-commerce environment as easy to use as possible. Here are a few key points about using our site. In addition, our E-Commerce Guide provides you further information.
Setting up an Account
To purchase online, you will need an authorised trade account. To apply for this, go to our Trade Account Access page. You will need to submit your email address and a nominated password (minimum 6 characters) along with your personal details. If you have an existing offline trade account, please note the details of your account (you will find this on a previous invoice). If you do not have an existing trade account, you will need to discuss setting up a trade account with our sales management team.
Navigating
You can navigate to any of our products or product groups by using our top menu bar. Scan through the dropdown list that will populate until you find the product classification you are looking for. Once you've found it, click on this and you should then see either an array of complete product images or an array of product category profiles. Click on either of these to follow through to a list of relevant products.
To purchase any items displayed, select the quantity of each item you need and then click the 'Add to Cart' button at the bottom of your page. This will add the item(s) to your shopping cart. From the cart page you can also view the total value of your cart contents - this information is also displayed at the top right of your screen. At any stage, if you wish to see the contents of your shopping cart, simply click on the cart icon you will see at the top right of your page.
Once you have logged in to our site, you will see pricing displayed in Australian dollars ex GST.
Searching
You can use our standard search bar for generic product and content queries. For more detailed search enquiries we have constructed a Seal Filter and Finder. Using this you can go onto our site and select dimensions, material, environmental variables, etc to determine your optimal seal type and purchase this online.
Completing Your Order
Once you've selected the products you wish to purchase, save them to the site shopping cart. At this point you may continue shopping or you can process your order. After you've made your final selection and wish to check out, you will be shown relevant payment options.
Back Orders
We endeavour to have all complete orders delivered within 24 hours of purchase, subject to conditions. Where any part of the order is out of stock in our distribution warehouse, we will arrange to have the missing goods transferred from an alternate warehouse. For any goods that are out of stock in our other warehouses, we will place these on backorder while we source the goods from a supplier. We aim to deliver outstanding backorders within 21 days of purchase.